FAQ | CarSimple

Frequently Asked Questions

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What happens to my insurance if I return the car during the return window?

Insurance will be canceled and the unused portion of the insurance will be refunded by ICBC to you.

How much will insurance cost?

Insurance and registration are handled through ICBC and the cost is based on driver history, the vehicle and the coverage required. Please note that in addition to insurance coverage, ICBC collects vehicle registration fees on behalf of the government.

Can CarSimple help me arrange insurance?

A member of our concierge team will reach out to you to make arrangements for vehicle registration, new plates or a transfer of your existing plates.

What parts are used in repair work under my warranty?

Please refer to our Protection Plans page for the full details.

What if my car breaks down in the US?

CarSimple’s extended warranty program covers the vehicle in Canada and the U.S.A.

Does the CarSimple warranty transfer to a new owner if I sell the car?

CarSimple’s extended warranty covers the original purchaser of the vehicle. We would be happy to discuss extended warranty coverage options with the buyer of your vehicle.

What if the repairs take a long time?

CarSimple’s extended warranty packages include Roadside assistance AND Rental Coverage. Please refer to our Protection Plans page for the full details.

Is roadside assistance included?

CarSimple’s extended warranty packages include Roadside assistance AND Rental Coverage for greater peace of mind. Please refer to our Protection Plans page for the full details.

How do I start a claim under my warranty?

Please refer to our Protection Plans page for the full details.

Where do I find more information about my warranty?

Please refer to our Protection Plans page for the full details.

Is there a deductible for warranty work?

Please refer to our Protection Plans page for the full details.

How long does the extended warranty last?

Extended warranty can be purchased to cover 24, 36 or 48 months, up to 160,000 km.

What is excluded from the extended warranty?

Please refer to our Protection Plans page for the full details.

What is included in the extended warranty?

Please refer to our Protection Plans page for the full details.

What are CarSimple’s obligations in respect of the extended warranty?

Please refer to our Protection Plans page for the full details.

What is required for me to be eligible for the extended warranty?

Please refer to our Protection Plans page for the full details.

Where can I get my car repaired under CarSimple’s extended warranty?

Vehicles under extended warranty can be taken to any accredited car repair facility in Canada. Please see our Protection Plans page for specific instructions in the event of required repairs.

How much do CarSimple extended warranties cost?

Extended Warranty cost will range from $2,000 to $3,900 depending on the level and period of coverage. Please refer to our Protection Plans page for the full details.

Who is IA/SAL?

IA/SAL is a part of Industrial Alliance Financial Group, founded in 1892, it is one of the largest insurance and wealth management groups in Canada, with operations in the United States and is one of the biggest public companies in Canada.

What extended warranties does CarSimple offer?

CarSimple offers 2 levels of extended warranty - CarSimple Care and CarSimple Care+. CarSimple Care is the basic extended warranty coverage and CarSimple Care+ is the comprehensive extended warranty coverage. Please refer to our Protection Plans page for the full details.

What warranty coverage is included in my purchase?

For vehicles still covered under the manufacturer warranty, CarSimple coverage takes effect only upon expiry of the OEM warranty but always up to 30 days or 1,500 km from the time you take delivery of the vehicle. For example, if at time of delivery, there is still 10 days or 500 km on the OEM warranty, then CarSimple’s warranty covers the remaining 20 days or 1,000 km.

For vehicles that are no longer covered by the manufacturer, the CarSimple warranty covers the full 30 days or 1,500 km from the time you take delivery of the vehicle.

What are the tire levy and PPSA fees for?

The Tire Levy applies to the purchase of new tires only, e.g. if you purchase a set of new winter tires. PPSA is charged by the financial institutions to register the loan on the government registry to indicate that the vehicle is collateral for a car loan. PPSA fees do not apply if you choose not to finance your purchase.

How do I know I am not buying a car with more damage than shown in the pictures?

We have a very thorough process for imaging which builds off our 153-point inspection processes. We specifically use damage tagging to ensure every item that needs to be brought to the customer’s attention is done so transparently and efficiently. At delivery we conduct a final inspection with the purchaser to ensure the vehicle you are buying matches exactly what was advertised.

Are there any hidden fees or charges?

In short, no - we have only one fee. Our Concierge team works hard to ensure every customer receives a thorough, high quality experience. Since we do not pay commissions at CarSimple, a service fee is added to each transaction, covering the cost of researching, coordinating, documenting, and preparing all required documentation to ensure the title, insurance, and other information are accurate, and ready for you to sign electronically. Applicable extra fees may include government fees, financing fees and taxes. All fees are visible on the car display pages.

Will CarSimple accept my car if it has negative equity or I still owe money on it?

Please contact our concierge team and they will make the necessary arrangements and clearly explain the situation to you.

What documents are needed to sell my car?

Proof of ownership, i.e. a copy of your ICBC registration documents and a copy of your driver’s license.

Will the initial offered value change?

While we will do our best to provide you with the most accurate pricing information, we do need to perform safety and component checks when you drop off your vehicle. Our concierge team will help explain the findings so you can better understand the process.

How does CarSimple value my car?

An independent third party - Canadian Black Book provides us with current comparables that form the basis for valuation of trade-ins. Prices would be finalized subject to a physical inspection

Can I sell my car to CarSimple?

Absolutely! On the Sell & Trade page we will ask you to complete some basic information about your vehicle and a member of our concierge team will get back to you as soon as possible.

Are there tax savings to trading-in?

Absolutely, the benefit of trading in your vehicle is a reduction in the taxes you need to pay on your new vehicle.

What is negative equity?

Negative equity is the situation where the current value of your vehicle is less than the amount of the bank loan.

How does financing work if I have a trade-in?

Not only do you save on taxes (who doesn’t want to save on taxes), you lower the regular payments you need to make on your “new” vehicle.

What documents do I need to trade-in my car?

Proof of ownership, i.e. a copy of your ICBC registration documents and a copy of your driver’s license.

Can I trade-in more than one car?

Yes, as long as all the vehicles being traded-in belong to the same registered owner or co-owner.

Why is CarSimple’s offer sometimes lower than the average selling price?

The average advertised selling price reflects additional costs incurred to ensure the car can be safely driven on the road with appropriate components replaced to meet safety requirements.

Does my trade-in value need to be certified?

How do trade-in values work?

An independent third party - Canadian Black Book provides us with current comparables that form the basis for valuation of trade-ins. Prices would be finalized subject to a physical inspection.

Do you take trade-ins?

Absolutely, we are committed to giving you the best price for your trade-in.

What if I notice something that was not in the inspection report?

We do our best to make sure we are as thorough and accurate as possible in our inspections. But we are not perfect and might miss something. If you find that our detailed 153-point inspection report missed anything, please contact us.

Do I have to sign anything?

Most of the paperwork will be signed digitally. However, regulations require what is called a ‘wet’ signature on some of our forms to complete the transaction and registration.

When do I receive my car’s title and registration?

You will receive your car’s title and registration upon delivery, either at our location or at your suggested delivery location.

Can I pick up my car from CarSimple?

Absolutely, whichever is more convenient for you.

Can the car be delivered to an address other than my home?

CarSimple is required by law to deliver only to your registered address and turn over the vehicle to the registered owner.

How long is the delivery process?

Timing of the delivery process will vary based on the vehicle. Most deliveries can be completed in under 60 minutes.

Do I have to be present at delivery?

CarSimple is required by law to deliver only to your registered address and turn over the vehicle to the registered owner.

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Will you show me all the features during delivery?

Yes, our delivery process is comprehensive and will cover all features of the vehicle, as well as final paperwork required to be signed upon delivery.

Do you deliver to different regions?

We can deliver anywhere in the lower mainland for a small fee. We are required by law to deliver to the registered address and registered owner to ensure safety and security of all parties. Alternatively, the vehicle can be picked up from one of our designated locations at your convenience.

I’ve booked my delivery appointment, now what?

A member of our concierge team will reach out to you to make arrangements for vehicle registration, new plates or a transfer of your existing plates. The team will take care of the paperwork so you can relax until the arrival of your new vehicle.

What is the minimum amount I can borrow?

Minimum loan amounts will vary depending on a number of factors; a key one being your credit score. Our concierge team will be in active communication with you and the financial institutions to get loan terms that you are happy with.

What if payment is withdrawn for my old car before my new payments have started?

Our concierge team will work with you to take any extra payments into account during the purchase process. Please do not hesitate to reach out to your concierge team if there was an oversight and we will make it right.

How does financing work if I have a trade-in?

The amount financed will be adjusted for the value of the trade-in. Our concierge team will walk you through the process and make sure you understand and are comfortable with the entire transaction.

What if the car I want to sell has a loan on it?

CarSimple will take care of the loan settlement and deduct the amount from the agreed upon purchase price. Our concierge team will walk you through the process and make sure you understand and are comfortable with the entire transaction.

How do I view the amount owed?

Most financial institutions today have banking apps that allow you to view and transact on your loan from the comfort and privacy of your home.

Can I change my payment terms after signing my contract?

You can approach the financial institution to adjust your payment terms. Most institutions will work with you to make adjustments depending on your specific situation.

How does payment work? Can I pay in installments?

Car payments are made through the financial institution and allows you to enjoy your new vehicle without the need to pay for it in full up-front. Installment payments can be made on a weekly, bi-weekly or monthly basis.

What if I want to pay off my loan?

You can make lump sum payments or pay-off your car loan in full at your financial institution. Most financial institutions do not charge any penalties for early payment.

What are my payment options?

Payments are flexible and you can choose to make weekly, bi-weekly or monthly payments.You can also select the length of the car loan, e.g. 36, 48 or 60 months.

When is my first payment date?

The payment date will depend upon the approval date of the loan. Typically the first payment will be due in the month after the loan approval date. Please let us know if there is a specific date that you would like and we will try to accommodate that in the loan process.

When is my down payment due?

The down payment is due at time of delivery or pick-up of your vehicle. We do require a deposit to secure the vehicle for you. If at any time, you change your mind, the deposit will be refunded to you.

What is the down payment required to finance?

There is no minimum down payment required and any down payment amount are totally up to you. Keep in mind, down payment amounts will affect the final loan amount and consequently the amount of regular payments. The higher your down payment, the lower the regular payments.

What will be the interest rate? How is it calculated?

Our concierge team will assist you with locating the best terms for your loan. The interest rate is set by the financial institution and will depend on a number of factors; such as credit scores and current market conditions.

What documents are required? Do I have to provide my SIN?

The credit application will require the same basic information as any other bank loan such as name, address, date of birth etc. Providing your SIN makes it easier to determine your credit score and facilitates the loan process.

Will there be any impact on my credit score?

All loan applications and loans are reported to the credit agencies by the financial institutions..The impact on credit scores will depend on individual circumstances based on the credit agency methodology. Typically, loans will negatively impact credit scores.

I have bad credit, will I get approved? How long does it take?

Our concierge team will work with you to get the right financing in place for your new vehicle. Unfortunately CarSimple does not control the processes at the financial institutions and timing and approval is dependent on their own procedures. Rest assured that CarSimple will support you every step through the process.

Can I finance with my own bank?

Absolutely, we want to make it as easy as possible if you choose to make your own financing arrangements with your bank. Let us know and our concierge team can provide all the necessary supporting documents to your bank to facilitate the loan.

What is the process?

The process starts when you fill out the credit application. Our concierge team will use the information to search for the best financing options. The team will be in constant communication to keep you updated throughout the process. Their goal is to collect and provide you with the proper information so you can make an informed decision.

How does financing work?

Thank you for considering CarSimple to purchase your vehicle. Through CarSimple’s online process, you can apply for a car loan to finance your purchase from the comfort of your home. After you have filled in the application form and submitted the required documents, CarSimple’s concierge team will work to obtain the best rates from the different financial institutions that we have excellent relationships with. You will be kept informed throughout the process so you can make the best decision.

I’ve booked my delivery appointment, now what?

Congratulations on purchasing your car with CarSimple! A member of our concierge team will connect with you to verify details and coordinate completion of delivery of your vehicle.

Is it possible to register my car in another province and arrange for delivery there?

Unfortunately this is not possible due to provincial regulations, which requires car registration in the province where the sale took place.

Can I use my existing plate on my new car?

Yes. You can request this when our concierge team contacts you to review your documentation and prepare for your pickup/delivery.

How does registration work?

Our concierge team will prepare all your paperwork and contact you before your pickup/delivery date. We will verify all the required information with you by phone, send you contracts to sign digitally, and arrange to have your plates ready on the vehicle when you pick up, or delivered to your home. Note that payment must be completed before registration can take place.

What is your inspection process?

CarSimple’s team of highly qualified technicians dutifully inspect no less than 153-points on every vehicle offered for sale, to ensure safe operation and reasonable longevity of the vehicle. Elements of that inspection which do not meet minimum requirements are addressed and restored.

Will you fix the highlighted damage on the cars?

CarSimple’s Certified program inspects and repairs all aspects of the cars that ensure its safety and comfort on the road. Where there may be cosmetic imperfections that you would like to have fixed we can arrange to fix the damage to your satisfaction through our network of certified repair shops.

What if something goes wrong with my car?

Every car we sell comes with a complimentary 7-day exchange guarantee and 30-day protection plan, as well as options to purchase cost-effective extended warranties and protection plans.

Can I return my car if I don’t like it?

Yes, you can exchange your car within 7-days, stress-free. The vehicle must be in original condition and cannot have been driven more than 300 kilometers between the date of delivery and exchange.

How is insurance handled?

Our concierge team will coordinate with All West Insurance to complete registration and insurance coverage. Insurance and title transfer takes place after receipt of payment.

How can I pay for my car?

We accept payment via bank draft, certified check, EFT, and credit card payments up to a maximum of $3,000. We do not accept cash payments.

Can I test drive the car?

You’re welcome to test drive vehicles at 1595 Boundary Road. To ensure we have the vehicle ready for you and save time upon your arrival, we recommend setting up an appointment in advance.

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Can I see the car before buying it?

We’ve invested heavily in processes, technology and equipment to bring you as much information about our inventory as we can. Through our detailed vehicle descriptions, 360-degree interior/exterior images with imperfection tagging, CARFAX vehicle history report, and rigorous 153-point inspection our aim is to save you the hassle.

We also ease your mind with our 7-day return policy and 30-day protection plan, and CarSimple Certified inspection completion certificate, all of which are included for free with your purchase.

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Are prices negotiable?

Our cars are sourced, reconditioned and priced to be competitive. Therefore our pricing is non-negotiable.

How do I buy a car?

CarSimple offers a stress-free, transparent, enjoyable experience for our customers. There are four reasons to buy from CarSimple:

CarSimple only carries high-quality vehicles that are rigorously tested, reconditioned and CarSimple Certified with a 153-point inspection
Our process is simple and intuitive. Backed by our Concierge, a team of experienced automotive professionals, we are ready to help at anytime
Every car we sell comes with a complimentary 7-day exchange guarantee and 30-day protection plan, as well as options to purchase cost-effective extended warranties and protection plans
Our deep network of lenders enables us to provide a wide range of finance and lease options for all customers, irrespective of their credit score or background

How can I buy/select cars?

CarSimple offers a stress-free, transparent, enjoyable experience for our customers. There are four reasons to buy from CarSimple:

CarSimple only carries high-quality vehicles that are rigorously tested, reconditioned and CarSimple Certified with a 153-point inspection
Our process is simple and intuitive. Backed by our Concierge, a team of experienced automotive professionals, we are ready to help at anytime
Every car we sell comes with a complimentary 7-day exchange guarantee and 30-day protection plan, as well as options to purchase cost-effective extended warranties and protection plans
Our deep network of lenders enables us to provide a wide range of finance and lease options for all customers, irrespective of their credit score or background

I want certain features, can I filter your cars to my criteria?

Yes you can! We offer an intuitive way to filter different types of vehicles on our website, including by vehicle make, model, year, size, engine type, price and lifestyle.

I would like to speak to someone for assistance with my deal? / What if I have questions about the additional options, including some that are not listed here?

Simple. Email us at concierge@carsimple.ca.

Do you take trade-ins?

Yes we do! We will ask for some information about your car and then make you an instant offer. Once we receive your documents, we will set a date for your to bring the car in, and you will get paid. You can also apply your trade-in value to the price of a new purchase, which will reduce the amount of taxes you may be assessed.

Does CarSimple charge fees? / What is the fee schedule?

A lot happens behind the scenes at CarSimple. Much like a theatre production, our Concierge team works hard to ensure every customer receives a thorough, high quality experience. Since we do not pay commissions, a service fee is added to each transaction, covering the cost of researching, coordinating, documenting, and preparing all required documentation to ensure the title, insurance, and other information are accurate, and ready for you to sign electronically. Applicable extra fees may include government fees, financing fees and taxes. All fees are visible on the car display pages.

Where does CarSimple source its cars?

We source our vehicles from customers who are looking for a safe, transparent and reliable way to sell their car; in our experience, we love private owners because they take the best care of their vehicles. We also source from brokers, dealerships, and auctions to find the best mix of inventory for our customers. All of our cars are CarSimple Certified and undergo a rigorous 153-point inspection.

What is “CarSimple Certified”?

We take pride in ensuring our cars are road-ready; that means we aim to ensure our cars are safe and road ready. CarSimple Certified is our rigorous 153-point inspection, an owner-endorsed inspection process to give you peace of mind, and backed by our complimentary 30-day stress-free protection plan.

How does CarSimple work? What is CarSimple’s process?

Our processes are designed to simplify your life:

1) select a car,
2) choose the warranty and payment options that suit you,
3) pay and schedule your pickup or delivery.

Why does CarSimple exist?

CarSimple exists to provide customers with a simpler, more efficient, and reliable alternative to the traditional car dealership experience.

Buying a car

I’ve booked my delivery appointment, now what?

Congratulations on purchasing your car with CarSimple! A member of our concierge team will connect with you to verify details and coordinate completion of delivery of your vehicle.

Is it possible to register my car in another province and arrange for delivery there?

Unfortunately this is not possible due to provincial regulations, which requires car registration in the province where the sale took place.

Can I use my existing plate on my new car?

Yes. You can request this when our concierge team contacts you to review your documentation and prepare for your pickup/delivery.

How does registration work?

What is your inspection process?

Will you fix the highlighted damage on the cars?

What if something goes wrong with my car?

Every car we sell comes with a complimentary 7-day exchange guarantee and 30-day protection plan, as well as options to purchase cost-effective extended warranties and protection plans.

Can I return my car if I don’t like it?

Yes, you can exchange your car within 7-days, stress-free. The vehicle must be in original condition and cannot have been driven more than 300 kilometers between the date of delivery and exchange.

How is insurance handled?

Our concierge team will coordinate with All West Insurance to complete registration and insurance coverage. Insurance and title transfer takes place after receipt of payment.

How can I pay for my car?

We accept payment via bank draft, certified check, EFT, and credit card payments up to a maximum of $3,000. We do not accept cash payments.

Can I test drive the car?

You’re welcome to test drive vehicles at 1595 Boundary Road. To ensure we have the vehicle ready for you and save time upon your arrival, we recommend setting up an appointment in advance.

‍

Can I see the car before buying it?

We also ease your mind with our 7-day return policy and 30-day protection plan, and CarSimple Certified inspection completion certificate, all of which are included for free with your purchase.

‍

Are prices negotiable?

Our cars are sourced, reconditioned and priced to be competitive. Therefore our pricing is non-negotiable.

How do I buy a car?

CarSimple offers a stress-free, transparent, enjoyable experience for our customers. There are four reasons to buy from CarSimple:

CarSimple only carries high-quality vehicles that are rigorously tested, reconditioned and CarSimple Certified with a 153-point inspection
Our process is simple and intuitive. Backed by our Concierge, a team of experienced automotive professionals, we are ready to help at anytime
Every car we sell comes with a complimentary 7-day exchange guarantee and 30-day protection plan, as well as options to purchase cost-effective extended warranties and protection plans
Our deep network of lenders enables us to provide a wide range of finance and lease options for all customers, irrespective of their credit score or background

Selling and trading

Will CarSimple accept my car if it has negative equity or I still owe money on it?

Please contact our concierge team and they will make the necessary arrangements and clearly explain the situation to you.

What documents are needed to sell my car?

Proof of ownership, i.e. a copy of your ICBC registration documents and a copy of your driver’s license.

Will the initial offered value change?

How does CarSimple value my car?

An independent third party - Canadian Black Book provides us with current comparables that form the basis for valuation of trade-ins. Prices would be finalized subject to a physical inspection

Can I sell my car to CarSimple?

Absolutely! On the Sell & Trade page we will ask you to complete some basic information about your vehicle and a member of our concierge team will get back to you as soon as possible.

Financing

What is the minimum amount I can borrow?

What if payment is withdrawn for my old car before my new payments have started?

How does financing work if I have a trade-in?

The amount financed will be adjusted for the value of the trade-in. Our concierge team will walk you through the process and make sure you understand and are comfortable with the entire transaction.

What if the car I want to sell has a loan on it?

How do I view the amount owed?

Most financial institutions today have banking apps that allow you to view and transact on your loan from the comfort and privacy of your home.

Can I change my payment terms after signing my contract?

You can approach the financial institution to adjust your payment terms. Most institutions will work with you to make adjustments depending on your specific situation.

How does payment work? Can I pay in installments?

What if I want to pay off my loan?

You can make lump sum payments or pay-off your car loan in full at your financial institution. Most financial institutions do not charge any penalties for early payment.

What are my payment options?

Payments are flexible and you can choose to make weekly, bi-weekly or monthly payments.You can also select the length of the car loan, e.g. 36, 48 or 60 months.

When is my first payment date?

When is my down payment due?

What is the down payment required to finance?

What will be the interest rate? How is it calculated?

What documents are required? Do I have to provide my SIN?

Will there be any impact on my credit score?

I have bad credit, will I get approved? How long does it take?

Can I finance with my own bank?

What is the process?

How does financing work?